πŸ†˜How to Get Help Fast

Help us help you! πŸš‘ We want to fix your server as fast as possible. To get a quick solution, please follow this guide when opening a ticket.

❌ The "Bad" Ticket

"My server is broken. Fix it."

  • Why this is bad: We don't know what is broken. Is it crashing? Lagging? Can't join? This forces us to ask 10 questions before we can even start fixing it.

βœ… The "Perfect" Ticket

"I can't start my server. I installed the 'RLCraft' modpack, and now when I click Start, it crashes after 10 seconds. Here is a screenshot of the error."

  • Why this is good: We know exactly what you did (Modpack) and what happened (Crash). We can fix this in minutes!

πŸ“ What to include

  1. The Error Message: Copy-paste the error from your Console.

  2. Screenshots: A picture is worth 1000 words. Show us what you see!

  3. What you changed: Did you just add a new plugin? Did you change a setting? Tell us!

Ready? Head over to our Discordarrow-up-right to open a ticket!

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