🆘How to Get Help Fast

Help us help you! 🚑 We want to fix your server as fast as possible. To get a quick solution, please follow this guide when opening a ticket.

❌ The "Bad" Ticket

"My server is broken. Fix it."

• Why this is bad: We don't know what is broken. Is it crashing? Lagging? Can't join? This forces us to ask 10 questions before we can even start fixing it.

✅ The "Perfect" Ticket

"I can't start my server. I installed the 'RLCraft' modpack, and now when I click Start, it crashes after 10 seconds. Here is a screenshot of the error."

• Why this is good: We know exactly what you did (Modpack) and what happened (Crash). We can fix this in minutes!

📝 What to include

1. The Error Message: Copy-paste the error from your Console.

2. Screenshots: A picture is worth 1000 words. Show us what you see!

3. What you changed: Did you just add a new plugin? Did you change a setting? Tell us!

Ready? Head over to our Discord to open a ticket!